11111 Frequently Asked Questions - Harry's Fresh Foods

Frequently Asked Questions

Q. Can your products be frozen?
A. A big benefit of Harry’s products is that an unopened package will remain fresh under normal refrigeration (34º-38º F) until the “Use By” date stamped on the package. However, if you do not anticipate using the product by that date or you have an unused portion then yes, our fresh products may be frozen. We pride ourselves in offering our customers products with tender meats, al dente pastas, crisp vegetables and robust spices. Freezing can often times compromise these qualities. For these reasons, we cannot guarantee the consistency of the product after being frozen. We do not recommend freezing pudding and some cream-based soups.

Q. What sets your products apart?
A. Our professional chefs start by using quality ingredients, and all of our products are kettle cooked in small batches. In addition, our products are made fresh and kept fresh. Our noodles are al dente, our vegetables are crisp, our savory meats are tender and juicy. Our products are also quick and easy to prepare.

Q. How do you maintain such a long refrigerated shelf life without using preservatives?
A. To guarantee product safety, each batch is quickly packaged and promptly sealed at very high temperatures. The packages are then immediately submerged into our state-of-the-art water chilling system where they are rapidly cooled to lock in freshness and flavor. In addition, our fresh products will heat faster than frozen, saving you valuable time!

Q. What is cultured dextrose?
A. Cultured dextrose is used to inhibit the growth of undesirable bacteria and mold in food. Often used in place of benzoates and sorbates, it is considered a “natural” ingredient, because it is prepared by the fermentation of milk or sugar powders by the supposedly probiotic bacteria Propionibacterium freudenreichii and Lactococcus lactis, both of which are extensively used in the production of cheese and other dairy products.

Q. Once opened, what is the refrigerated shelf life of your products?
A. Treat it like you would normally treat home-cooked leftovers. An opened container of product should be consumed within one to three days.

Q. Must they be refrigerated or can I store them in my cupboard?
A. None of Harry’s products are shelf stable and therefore it is essential they remain under proper refrigeration at all times (34º-38º F).

Q. What if I don’t eat the product by the ‘Use By’ date?
A. If it is after the ‘Use By’ date, we strongly recommend you discard the product.

Q. Which stores carry your products?
A. Harry’s products are available in grocery and club stores across the country. If your local grocer doesn’t carry Harrys, consider asking their customer service desk to consider stocking our products.

Q. Do you sell your products online?
A. At this time we are not set up to sell our products online.

Q. May I place an order directly with you?
A. At this time, we are not set up to sell our products directly to consumers.

Q. Where are Harry’s soups, entrees and desserts located in grocery stores?
A. It depends upon the store, but most of our products are available from the service deli department in the hot or cold case. You will also find many stores carrying our fresh entrees in the meat department cold case or in their prepared foods section.

Q. How long has Harry’s been in business?
A. Harry’s Fresh Foods has been producing fresh high-quality products since 1977. You can read more about our history here.

Q. Where is Harry’s Fresh Foods located?
A. Our headquarters is located in Portland, Oregon, just six miles east of the Portland International Airport, near the Columbia River. Click here for directions. In addition, we have recently opened our 200,000 square foot manufacturing plant in Nashville, Tennessee.

Q. Do you sell vegetarian or vegan products?
A. Yes, we have more than fifty products that are vegetarian (Lacto-Ovo compatible) and twenty that are vegan.

Q. Do you sell any gluten-free products?
A. Yes, we have more than forty products that are gluten free.

Q. What types of products do you make?
A. We make a variety of fresh soups, chilies, stews, sides, entrees, sauces, gravies and desserts packaged for retail, club and foodservice markets.

Q. Do you sell organic products?
A. Yes, we have soups, sides and desserts that are certified organic by Oregon Tilth and the USDA.

Q. How are your products packaged?
A. Our retail products are available in single-serve and family-size packaging. Our club products are available in club-size or multi-pack packaging. Our foodservice products come in bulk-size packaging both ready to serve and concentrate.

Q. I have a restaurant and would like to serve your products. How may I get them delivered?
A. We have a number of foodservice distributors throughout the U.S. Click here to send us a message including your location and we will provide you with a sales contact.

If you have additional questions, click here to send us an email (14 and older only).

Q. Can I find your items sold at Costco at other stores?
A. Unfortunately, many of the items we produce for Costco are uniquely available at Costco. In addition, our items sold in other stores will not be the same size as the items sold at Costco.

Q. The directions on the tub packaging says to cut film to vent. Why doesn’t Harry’s use a peelable film instead?
A. In order to provide the highest quality product to the marketplace Harrys has chosen to use a “welded” film rather than a “peel able film” on our tub products. We regret that having to use a knife to puncture and then remove the film is not as convenient as having a tab to grab and peel but it does provide the best seal available and assures our product remains wholesome throughout its shelf life.